Contact Us

We're here to help. If you have a question about your order, our products, shipping, returns, or anything else, please reach out using the information below.

How to Reach Us

Email: support@plondry.com Phone: (937) 764-3777

Email is the fastest and most reliable way to reach our support team, and it lets us look into your order details before we respond.

Our Response Times

We aim to respond to all email inquiries within 24–48 hours, Monday through Friday. Messages received over the weekend or on holidays will be answered on the next business day.

If you call and we're unable to take your call, please email us at support@plondry.com and we'll get back to you as soon as we can.

Help Us Help You Faster

When you contact us, please include the following so we can assist you right away:

• Your order number (found in your order confirmation email)
• The email address used to place your order
• A brief description of your question or issue
• Any relevant photos, if your inquiry is about a product or shipping concern